FAQ

Frequently asked questions

Here you will find answers to many frequently asked questions. If you don’t find what you’re looking for, feel free to contact us.

  • La Milanaise works in partnership with its distributors. Their mandate is to set prices for our products based on various criteria. We invite you to contact our distributors to obtain prices.

  • Over 10 tonnes. Note that the price does not include delivery, since our rates are ex works. We also ask that you respect our terms of payment, which are net 30 days.

  • La Milanaise works in partnership with its distributors. Their mandate is to take our customers’ orders and to ensure their prompt delivery. In Quebec, two distributors handle our entire product portfolio: Rudolph and Farinex. La Milanaise does not know the sales prices for our products as sold by these distributors. Therefore, we invite you to contact them to learn about sales prices and delivery conditions.   Rudolph 2000  4625 rue d’Iberville, Montreal (QC), H2H 2L9 1 (800) 268-1998 info@ventesrudolph.com http://www.ventesrudolph.com/en/     Farinex 3780 rue La Vérendrye, Boisbriand (QC), J7H 1R5 (450) 268-7077 info@farinex.com http://www.farinex.ca/nutrition/

  • In Canada, the Food and Drugs Act and its implementing regulation stipulate that all white flours sold in Canada must be enriched with vitamins and minerals. White flour must contain thiamine, riboflavin, niacin or niacinamide, folic acid and iron. For more information on this subject, see the following page: http://www.inspection.gc.ca/food/labelling/food-labelling-for-industry/grain-and-bakery-products/unenriched-flour/eng/1415915977878/1415915979471   For unbleached white flours sold in the United States, enrichment is not required. Therefore, La Milanaise offers unbleached and unenriched white flours, available only for the United States market. For more information on this product, click the following link: Victoria Flour

  • La Milanaise performs a wide range of tests before, during and after the transformation process in order to ensure the quality and stability of its products. We test the quality of our grains before grinding them. We make sure that the grains are healthy, and that they have all the necessary properties to produce a high-quality flour. Once grinding is complete, our lab team takes a sample from each product batch. Analyses are carried out on each of these samples to confirm their quality.

  • Consumers are increasingly interested in organic products. They pay careful attention to what they eat, and they prefer foods that are healthy and environmentally friendly. Organic products have a number of advantages.

  • La Milanaise takes the quality of its products very seriously. We make every effort to offer you products of exceptional quality. If your product does not meet your expectations, please send your complaint to the following address: info@lamilanaise.com. It will be our pleasure to correct the situation quickly.

  • There are a number of ways to transform cereal grains into flour. The two most popular methods are stone grinders and steel cylinders. Both methods yield the same nutritional value and the same way of working with the product. Stone-ground flours will tend to absorb more liquid because this method does more damage to the grain’s starch. It is also important to look out for false absorption with stone-ground flours. Cylinder-ground flours, on the other hand, do less damage to the grain's starch. Cylinder grinding also allows for better control in terms of the final product’s stability, which results in a more consistent product.

  • Each country uses its own system to designate the different types of flours. In France, as in Italy, flours are designated with a “T” system. They are classified according to their ash content, which corresponds to the quantity of minerals that are present in the flour. Use this conversion chart to find the equivalence in terms of French flours for La Milanaise brand products.

    MILANAISE FLOUR T EQUIVALENT
    Organic Six Grain Flour T150
    Organic Integral Whole Wheat Bread Flour T185
    Organic Whole Oat Flour T150
    Organic Whole Wheat Bread Flour T165
    Organic Whole Wheat Pastry Flour T150
    Organic Sifted Wheat #50 Bread Flour T80
    Organic Sifted Wheat Pastry Flour T90
    Organic All Purpose Unbleached White Flour T55
    Organic Whole Spelt Flour T165
    Organic Unbleached White Spelt Flour T55
    Organic Whole Khorasan Flour T165
    Organic Unbleached White Khorasan Flour T65
    Organic Whole Red Fife Flour T150
    Organic Unbleached White Red Fife Flour T55
    Organic Whole Corn Flour T165
    Organic Whole Millet Flour T150
    Organic Whole Barley Flour T150
    Organic Whole Brown Rice Flour T165
    Organic Whole Buckwheat Flour T165
    Organic Whole Rye Flour T165
    Organic Whole Sorghum Flour T165

  • Each flour has its own specific taste, aroma, and range of uses. This table will help you to decide which types of flours are best for your cooking and baking projects.

    Bread

    Muffin Pie crust Cake Cookies

    Pasta

    Organic Unbleached White Spelt Flour

    X

    X X X

    X

    Organic Unbleached White Khorasan Flour

    X

    X X X

    X

    Organic All Purpose Unbleached White Flour

    X

    X X X X

    X

    Organic Unbleached White Pastry Flour

    X X X

    X

    Organic Unbleached White Red Fife Flour

    X

    X X X X

    X

    Organic Whole Oat Flour

    X X

    X

    Organic Whole Spelt Flour

    X X X X

    X

    Organic Sifted Wheat Bread Flour

    X

    X X X

    X

    Organic Sifted Wheat Pastry Flour

    X X X

    X

    Organic Whole Wheat Bread Flour

    X

    X X X

    X

    Organic Integral Whole Wheat Bread Flour

    X

    Organic Whole Wheat Pastry Flour

    X

    X X

    X

    Organic Whole Khorasan Flour

    X

    X X X

    X

    Organic Whole Corn Flour

    X X

    X

    Organic Whole Buckwheat Flour

    X X

    X

    Organic Whole Rye Flour

    X

    X X

    X

    Organic Whole Brown Rice Flour

    X

    X

    X

    Organic Six Grain Flour

    X X

    X

    Organic Whole Sorghum Flour

    X

    X X

    X

    Organic Whole Red Fife Flour

    X X X X

    X

    Organic Durum Wheat Semolina

    X

    X

  • In Canada, the law requires the addition of vitamins and minerals to white flours only. Thiamine, riboflavin, niacin, folic acid and iron are added, in accordance with the law of the Canadian Food Inspection Agency.

  • An unbleached flour is one that has not been bleached with chemical bleaching agents. White flours are not naturally pure white; they typically have more of a yellowish or beige colour, due to the colour of the grain. Some companies bleach their flours to be whiter in colour. These companies usually use substances like chlorine or chlorine dioxide. La Milanaise brand white flours are not bleached, so their colour is more beige than white, and they do not contain any bleaching agents.

  • In order to understand the differences between types of flour, you must first be familiar with the different components of a grain. Bran : Bran is the grain’s protective coating. Bran is high in fibre and contains B vitamins. Starch : Starch contains proteins and carbohydrates. Germ : The germ is high in fat as well as B and E vitamins. It contains all the essential elements for the growth of a future seedling. DIFFERENT TYPES OF FLOUR : White flour : A white flour is a flour from which all the bran has been removed, leaving only the starch behind. Sifted flour : A sifted flour consists of the starch of the grain, much like a white flour, as well as a bran component. In sifted wheat flour, the smallest brans are mixed together with the starch. It therefore contains more fibre than white flour, while still maintaining a lighter texture than whole-grain flour. Because bran absorbs liquids, you must use slightly more liquid in your recipes than when working with white flour. Whole-grain flour : A whole-grain flour consists of the starch of the grain, the bran and the germ. It is more nutritious than white or sifted flour. This type of flour will give your recipes a darker colour and a more pronounced flavour. You will have to add more water to your dough when working with whole-grain flours, since bran absorbs liquids. Integral whole-grain flour : Integral whole-wheat flour includes every part of the grain: the bran, the starch, and the wheat germ. The entire grain is ground into flour.

  • The packaging for our flours is 100% compostable. It is made from biodegradable paper and printed with water-based inks. As for our packages that include a plastic film to let consumer see the product inside, these packages are also compostable, but you must remove the plastic film before putting them in the compost bag. The plastic film is recyclable.

  • You can order larger quantities from an independent grocer. An independent grocer is one that is not associated with a major chain like IGA, Metro, Loblaws, Provigo, etc. For the most part, these are natural food stores like Rachelle-Béry, Avril, Tau, or Panier Santé. Please refer to our Points of sale section (add a redirect to the points of sale page) to find an independent grocer near you if you would like to order larger quantities. You will have to contact the responsible person at your grocery store and ask them to place a special order for you. You’ll need to tell the person which product you want and the quantity you want to order, and they will then place the order for you. Once the product arrives at the store, your grocer will contact you so that you can come to pick up your product.

  • For our flours, we do give consumers the option to order in larger quantities. We offer our all-purpose unbleached organic white flour in a 10 kg size at certain Costco stores. In addition, certain types of flours are available in 20 kg formats by special order through independent grocers.

  • La Milanaise is committed to developing the organic farming sector in Quebec, which is why we always prefer to buy locally whenever we can. Unfortunately, the availability of organic cereal grains in Quebec is very limited. For this reason, certain varieties of La Milanaise grains must be sourced from outside of Quebec. Since encouraging the local economy and reducing the environmental impact of our activities is very important to us, we have established programs specially designed for Quebec farmers in order to guide them in their transition from conventional agriculture to organic agriculture. The goal of these programs is to improve the range of organic cereal grain options and their availability in Quebec.

  • There’s no better way to determine whether your flour is still good than by simply testing it. We recommend that you replace your flour if it has a rancid odour or taste.

  • A lot number is printed on the packaging of every one of our products. This ensures complete traceability for all of our products, as it indicates the exact date and time when a given product was manufactured. The lot number reads as follows: Lot : 1705031415 The two first number refers to the year of manufacture, the next two the month of manufacture, then the day of manufacture and the last four numbers refers to the time of manufacture. So the lot number presented above informes us that the product was made at 2:15pm on May 3rd, 2017.

  • According to the regulations of the Canadian Food Inspection Agency, products with a shelf life greater than 90 days do not need to be marked with an expiry date or storage information, since these products are considered non-perishable. However, in the spirit of keeping consumers informed of how long our products stay fresh, we have prepared the following table to help you learn more about the shelf life of our different products. Note that a product can still be consumed if it is a few days (or even a few months) past its indicated shelf life.   PRODUCT - SHELF LIFE Organic Whole Oat Groats : 730 days Organic Steel-Cut (Scottish style) Oat Groats : 270 to 365 days Organic Sifted Wheat Couscous : 270 to 365 days Organic cream of cereals : 270 to 365 days Organic unbleached white flour (wheat, Khorasan, spelt, etc..) : 365 to 547 days Organic whole flour (wheat, Khorasan, spelt) : 270 to 365 days Organic sifted flour : 270 to 365 days Organic puslses : 730 days Organic flakes : 180 to 270 days Grains (wheat, spelt, Khorasan, etc) : 730 days Organic whole sesame seeds : 547 days Organic Hulled Sunflower Seeds : 180 to 270 days Organic Golden and brown Flax Seeds : 365 to 547 days Organic lentils : 730 days Organic budwix mix : 180 to 270 days Organic Chickpeas (garbanzo) : 730 days Semolina (corn, wheat, etc..) : 270 to 365 days Bran (wheat, oat, spelt, etc..) : 270 to 365 days Check the lot number on the package to determine the date when the product was made.

  • Yes, the entire product portfolio of the La Milanaise brand is organic.

  • La Milanaise products are certified by Ecocert Canada.

  • MAPAQ recognizes the following benefits of eating foods from organic agriculture. MAPAQ states that “organic foods result from a mode of production or processing that focuses on: protecting the environment; maintaining biodiversity; and respecting natural cycles. Organic agriculture encourages: the use of renewable resources; recycling; and the improvement of soil quality and fertility. It also favours animal health and well-being, all in a context that helps to encourage local economies and the development of farming land.” For more information on this subject, see the following pages (French only): http://www.mapaq.gouv.qc.ca/fr/Productions/Production/agriculturebiologique/Pages/alimentsbio.aspx and http://lequebecbio.com

  • The term “organic” means that products labelled as such were produced according to the principles of organic agriculture: with respect for the environment, and with no use of chemicals. More specifically, MAPAQ (Quebec’s Ministry of Agriculture) describes organic production as follows: “Organic production and organic food processing are based on a set of techniques that exclude, in particular: the use of pesticides and fertilizers made from synthetic chemicals; the use of genetically modified organisms (GMOs); the use of antibiotics and growth hormones; and the use of irradiation and chemical preservatives.” For more information on this subject, see the following page (French only): http://www.mapaq.gouv.qc.ca/fr/Productions/Production/agriculturebiologique/Pages/alimentsbio.aspx

  • It is important to bear in mind that there is cross-contamination with wheat for all of our products, since our products are manufactured in an environment that contains wheat. However, certain types of grains do not contain gluten, including rice, corn and buckwheat. In addition, certain grains are more digestible than wheat because the type of gluten they contain is different from wheat gluten.  Examples include spelt, Khorasan, Red Fife, sorghum, emmer and rye.

  • La Milanaise has two production facilities. One in Milan, in the Eastern Townships, and one in Saint-Jean-sur-Richelieu. The types of allergens depend on the place where the products were made. The allergens present at the Milan plant are wheat (gluten) and sesame. At Saint-Jean-sur-Richelieu, the only allergen present is wheat (gluten). We have a team dedicated to managing allergens, who have put strict measures in place to ensure that the products you buy are safe. Minimizing the risk of allergens in our production facilities and in our products. A table listing the risk of each allergen is made available for every La Milanaise brand product. You can consult the fact sheet for the product you’re interested in.

  • The best way to store flour is in a sealed container, stored in a cool dry place and away from the light. Another way to store flours is to place your product in a sealed jar in the freezer. Storing flour in the refrigerator is not recommended, because flour absorbs moisture easily, which may cause it to turn rancid more quickly.

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