Offer details
Workplace: Saint-Jean-sur-Richelieu, Qc
Number of position(s) to be filled: 1
Start date: To be determined
Employment status: Full-time
Term of office : Permanent position
Hours per week: 40hours
Our company
Join the La Milanaise team!
We are a Quebec-based family business that has been passionate about producing high-quality organic flours since 1982. Located in Saint-Jean-sur-Richelieu, our company values sustainable agriculture and the quality of our products.
Join us in our mission to provide exceptional organic products while contributing to a more sustainable future for all.
The position
The Customer Service Agent is responsible for coordinating logistics operations and tracking deliveries to ensure efficient and satisfactory customer service. She works closely with the Sales, Purchasing, Receiving and Shipping departments to ensure smooth management of orders and transportation.
Le poste est basé à Saint-Jean-sur-Richelieu.
Your main responsibilities will be as follows:
- Contacting and coordinating local, regional and international carriers (planes, boats, trucks, trains) for the various arrivals and customs documentation (Import-Export);
- Planning deliveries: Organize and plan customer deliveries throughout the territories served by the company, taking into account lead times and logistical constraints.
- Order follow-up and reminders: Follow up orders and deliveries, and follow up with carriers or customers in the event of delays or anomalies.
- Appointment management: Plan and coordinate shipping and receiving appointments in collaboration with carriers and internal teams.
- Interdepartmental collaboration: Ensure an effective link between the sales, customer service, purchasing, receiving and shipping departments in order to streamline logistics operations.
- Delay analysis and management: Review delay reports and implement necessary actions to minimize impacts on customer satisfaction.
- Other related duties: Perform any other tasks that may be assigned in connection with customer service and logistics.
